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We have made it easy for you to contact us regarding your questions or concerns. Listed below are important addresses and phone numbers.
Members
Feel free to contact Member Services at 1-800-566-6444 from 8am to 5pm, Central Time, Monday through Friday or for specific services, see the numbers listed below. For those who are hearing or speech impaired, TDD/TTY call 711 or 1-800-676-3777.
Providers
If you need to speak to a representative about a claim related issue, HealthCare USA Claims Customer Service is available to assist you from 8:00 a.m. to 5 p.m., Monday through Friday. Just call 1-800-295-6888.
You can also call a Provider Relations Representative at a Provider Relations number listed below. If you prefer to write us, please send your correspondence to a Provider Relations address listed below.
Member Services
1-800-566-6444
8 AM - 5 PM Central Time,
Monday - Friday
TTY/TDD Communication Services
711 or 1-800-676-3777
Interpreter Services
1-800-566-6444
24-Hour Nurse Line
1-800-475-1142 or 1-800-670-7264 if your PCP is in the CMPCN
Fraud and Abuse Reporting
1-866-806-7020
Mail Us
HealthCare USA
10 South Broadway, Suite 1200
St. Louis, MO 63102
E-Mail Us
Dental Network
1-800-566-6444
Behavioral Health Network
1-800-377-9096
Transportation
1-800-688-3752
Support
back to topProviders
Central Missouri
HealthCare USA of Missouri
Attn: Provider Services Department
2420 Hyde Park Road, Suite B
Jefferson City, MO 65109
Toll Free: 1-800-625-7602
Direct: 573-761-0544
Western Missouri
HealthCare USA of Missouri
Attn: Provider Services Department
9401 Indian Creek Parkway
Suite 1300
Overland Park, Kansas 66210
Toll Free: 1-866-613-5001
Direct: 816-460-4934
Eastern Missouri
HealthCare USA of Missouri
Attn: Provider Services Department
10 South Broadway, Suite 1200
St. Louis, MO 63102
Toll Free: 1-800-213-7792
Direct: 314-241-5300
Other Services
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Have a question about the site? Contact the Net Support Team at 1-866-213-0804 from 7am to 5pm Central Time.
