Contact Us

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We have made it easy for you to contact us regarding your questions or concerns.  Listed below are important addresses and phone numbers. 

Members

Feel free to contact Member Services at 1-800-566-6444 from 8am to 5pm, Central Time, Monday through Friday or for specific services, see the numbers listed below. For those who are hearing or speech impaired, TDD/TTY call 711 or 1-800-676-3777.

Providers

If you need to speak to a representative about a claim related issue, HealthCare USA Claims Customer Service is available to assist you from 8:00 a.m. to 5 p.m., Monday through Friday. Just call 1-800-295-6888.

You can also call a Provider Relations Representative at a Provider Relations number listed below. If you prefer to write us, please send your correspondence to a Provider Relations address listed below.

Member Services

1-800-566-6444
8 AM - 5 PM Central Time, 
Monday - Friday

TTY/TDD Communication Services

711 or 1-800-676-3777

Interpreter Services

1-800-566-6444

24-Hour Nurse Line

1-800-475-1142 or 1-800-670-7264 if your PCP is in the CMPCN

Fraud and Abuse Reporting

1-866-806-7020

Mail Us

HealthCare USA
10 South Broadway, Suite 1200
St. Louis, MO 63102

E-Mail Us

Click here to e-mail us

Dental Network

1-800-566-6444

Behavioral Health Network

1-800-377-9096

Transportation

1-800-688-3752

Support

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Providers

Central Missouri
HealthCare USA of Missouri
Attn: Provider Services Department
2420 Hyde Park Road, Suite B
Jefferson City, MO 65109
Toll Free: 1-800-625-7602
Direct: 573-761-0544


Western Missouri

HealthCare USA of Missouri
Attn: Provider Services Department
10991 NW Airworld Drive
Kansas City, MO 64163 
Toll Free: 1-866-613-5001



Eastern Missouri
HealthCare USA of Missouri
Attn: Provider Services Department
10 South Broadway, Suite 1200
St. Louis, MO 63102
Toll Free: 1-800-213-7792
Direct: 314-241-5300

Other Services

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Net Support

Have a question about the site? Contact the Net Support Team at 1-866-213-0804 from 7am to 5pm Central Time.

Request More Information About HealthCare USA

Use our online form to submit a question or request more information.

English Approval HCU101 03/13/2009
Spanish Approval HCU065 11/15/2010

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